650-539-2000

1900 S. Norfolk Street, Suite 350 San Mateo, CA 94403

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Get Started

Care Management - Get Started with NuevaCareTo get started with NuevaCare is easy. Our process has been refined through years of working with clients in the San Francisco Bay Area. Our goal is to make getting the help that your loved one needs as easy and painless as possible. To make getting started with us as easy as possible, we’ve developed a four step process to make things simple and straightforward.

1. Reach out

Use the form to the right or our live chat line or call us at 650-539-2000. Our customer support specialists are friendly and easy to talk to. We can give you a detail overview of the services that we offer, answering any of those initial questions that you might have about what home care can do for you and your loved one.

The most challenging part of getting started is this first step. But with NuevaCare you can feel comfortable knowing that our experts are here to guide you along the way.

2. Set up a FREE in-home assessment

The next step in the process is to set up a free in-home assessment with a NuevaCare care manager. These experienced professionals come to you or your loved one’s home free of charge to evaluate the needs of your specific situation. There’ll be a chance to talk about your concerns and to discuss a plan of care.

This complimentary service is a powerful way to help get your loved one on the path to the critical support they need. Bringing someone into the home is a big step for many of us, particularly when you don’t have any experience with home care. Our free in home assessment offers a way for you to transition to home care feeling more at ease.

3. Caregiver match

Once our free assessment is complete, our team will begin the process of matching a caregiver to your needs. With our proprietary match system, our care managers carefully review our caregiver profile in order to facilitate the most effective caregiver to work with your family.

This is truly the heart of our process, and families all across the Bay Area find that the conscientious care that’s given to putting the right caregivers with the right families gives them confidence and trust that’s unbeatable.

4. Start of service

The culmination of getting started is the beginning of service for your loved one. This is really what the whole thing is about, and there’s an incredible pride and satisfaction with seeing a loved one get the support that they need. Not to mention the weight that lifts from family caregivers when the pressure abates and they are no longer consumed with the burden of all of the care that’s required.

There’s no extended obligation for service with NuevaCare, and families can move forward with this process in confidence that they’re not locked into a long term contract.

Our Rates

We provide a custom care plan specific to each client’s needs and budget. Factors that help determine the exact cost are number of hours of care per week and the level of home care services received. Our normal hourly charge is between $26-$28 per hour. Our 24×7 rates start at $480 to $580 per 24 hours. Our services are billed on a weekly basis. To find out the exact rates for your specific case please contact our office to set up your free in-home assessment.

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